Return & Refund Policy

At Vilasya, we want you to love what you order. If you are not satisfied, we are here to help.

Return Eligibility

- You can return unused products within 7 days of delivery.

- The product must be in original condition with tags attached and unused.

- Innerwear, lingerie, and sale/clearance items are not eligible for return.

How to Raise a Return

1. Contact us at support@vilasya.com within 7 days of delivery.

2. Share your Order ID and reason for return.

3. Our team will guide you with the return process.

Refund Process

- Once we receive and inspect the returned product, refund will be initiated within 5–7 business days.

- Refund will be credited to the original payment method.

Exchange

- We currently offer refund or store credit. Size exchange depends on availability.

Damaged or Wrong Product

- If you receive a damaged or wrong product, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund.

Note

- Shipping charges (if any) are non-refundable unless the return is due to our error.